REGION & LANGUAGE: DE/AT/CH USA / Canada

Warranty terms

Defects as to Quality (Warranty Terms)

The Supplier shall be liable for defects as to quality (“Sachmängel”, hereinafter referred to as “Defects”,) as follows:

  1. Defective parts or defective services shall be, at the Supplier’s discretion, repaired, replaced or provided again free of charge, provided that the reason for the Defect had already existed at the time when the risk passed.
  1. Claims for repair or replacement are subject to a statute of limitations of 24 months calculated from the start of the statutory statute of limitations; the same shall apply mutatis mutandis in the case of rescission and reduction. This shall not apply where longer periods are prescribed by law according to Sec. 438 para. 1 No. 2 (buildings and things used for a building), Sec. 479 para. 1 (right of recourse), and Sec. 634a para. 1 No. 2 (defects of a building) German Civil Code (“Bürgerliches Gesetzbuch”), in the case of intent, fraudulent concealment of the Defect or non-compliance with guaranteed characteristics (“Beschaffenheitsgarantie”). The legal provisions regarding suspension of the statute of limitations (“Ablaufhemmung”, “Hemmung”) and recommencement of limitation periods shall be unaffected.
  1. Notiications of Defect by the Purchaser shall be given in written form without undue delay.
  1. In the case of notiication of a Defect, the Purchaser may withhold payments to an amount that is in a reasonable proportion to the Defect. The Purchaser, however, may withhold payments only if the subject-matter of the notiication of the Defect involved is justiied and incontestable. The Purchaser has no right to withhold payments to the extent that its claim of a Defect is time-barred. Unjustiied notiications of Defect shall entitle the Supplier to demand reimbursement of its expenses by the Purchaser.
  1. The Supplier shall be given the opportunity to repair or to replace the defective good (“Nacherfüllung”) within a reasonable period of time.
  1. If repair or replacement is unsuccessful, the Purchaser is entitled to rescind the contract or reduce the remuneration; any claims for damages the Purchaser may have according to No. 10 shall be unaffected.
  1. There shall be no claims based on Defect in cases of insigniicant deviations from the agreed quality, of only minor impairment of usability, of natural wear and tear, or damage arising after the passing of risk from faulty or negligent handling, excessive strain, unsuitable equipment, defective civil works, inappropriate foundation soil, or claims based on particular external inluences not assumed under the contract, or from non-reproducible software errors. Claims based on defects attributable to improper modiications or repair work carried out by the Purchaser or third parties and the consequences thereof are likewise excluded.
  1. The Purchaser shall have no claim with respect to expenses incurred in the course of supplementary performance, including costs of travel, transport, to the extent that expenses are increased because the subject-matter of the Supplies has subsequently been brought to another location than the Purchaser’s branch office.
  1. The Purchaser’s right of recourse against the Supplier pursuant to Sec. 478 BGB is limited to cases where the Purchaser has not concluded an agreement with its customers exceeding the scope of the statutory provisions governing claims based on Defects. Moreover, No. 8 above shall apply mutatis mutandis to the scope of the right of recourse the Purchaser has against the Supplier pursuant to Sec. 478 para. 2 BGB.
  1. The Purchaser shall have no claim for damages based on Defects. This shall not apply to the extent that a Defect has been fraudulently concealed, the guaranteed characteristics are not complied with, in the case of loss of life, bodily injury or damage to health, and/or intentionally or grossly negligent breach of contract on the part of the Supplier. The above provisions do not imply a change in the burden of proof to the detriment of the Purchaser. Any other or additional claims of the Purchaser exceeding the claims provided for in this Article VIII, based on a Defect, are excluded.
  2. This warranty does not apply in the case of, for example, Misappropriation, technological changes, misuse, damage caused by leaking batteries or poor maintenance. Batteries, light bulbs, wear parts and colored Eloxalbeschichtungen are also excluded from this guarantee.

 

Send your product as described there, free house ( postage will be paid by you ) as ( insured ) package or other suitable shipping way, because no responsibility for the loss of submitted items Transportation can be accepted. Please note that we can not accept any returns without an authorized return number, no COD and with insufficient postage.